Terms of Service

1. Terms of Use

Acceptance of Terms

By accessing or using the Our Live Doc platform, website, or applications (“Platform”), you agree to comply with these Terms of Use and all applicable laws and regulations. If you do not agree with these terms, you should not use the Platform.

Telemedicine Platform

Our Live Doc provides a technology platform that enables users to communicate with licensed healthcare professionals via telemedicine technologies such as real-time video or audio consultations. The platform itself does not provide medical advice and does not replace your relationship with your primary care physician. Healthcare professionals using the platform are responsible for the medical services they provide.

Eligibility

The platform is intended for individuals 18 years of age or older. Minors may only use the service with the consent and supervision of a parent or legal guardian where permitted by applicable law.

User Responsibilities

Users agree to:

• Provide accurate and truthful medical information
• Maintain the confidentiality of their login credentials
• Follow all medical guidance provided by healthcare professionals
• Review consultation notes and communications sent through the platform Failure to provide accurate information may impact diagnosis or treatment.

Electronic Communications

By using the platform, you consent to receive communications electronically including emails, text messages, and notifications related to your account and medical consultations.

Prohibited Uses

You agree not to:

• Use the platform for unlawful purposes
• Attempt unauthorized access to systems or accounts
• Upload harmful software or malicious code
• Collect personal information about other users
• Interfere with platform operations

Limitation of Liability

The platform and its content are provided “as is” without warranties of any kind. To the fullest extent permitted by law, the company shall not be liable for damages arising from the use or inability to use the platform.

2. Privacy Policy

Commitment to Privacy

Our Live Doc is committed to protecting the confidentiality and security of personal information collected through our website and telemedicine services.

Information We Collect

We may collect personal information including:

• Name
• Email address
• Phone number
• Mailing address
• Medical information submitted through consultations
• Uploaded documents or images
• Device and website usage information

How We Use Information

Information collected may be used to:

• Provide telemedicine services
• Facilitate communication with healthcare providers
• Maintain medical records
• Improve our services and website functionality
• Comply with legal and regulatory obligations

Sharing of Information

Personal information may be shared:

• With healthcare providers involved in your care
• With service providers assisting in platform operations
• When required by law or regulatory authorities
• In connection with mergers, acquisitions, or corporate transactions We do not sell personal information.

Cookies and Analytics

Our website may use cookies or similar technologies to:

• Maintain user sessions
• Analyze website traffic
• Improve website performance Users may disable cookies in their browser settings; however, certain features may not function properly.

Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access or disclosure.

3. HIPAA Notice of Privacy Practices

Your Rights

Under applicable privacy laws, you have the right to:

• Access or obtain a copy of your medical records
• Request corrections to inaccurate information
• Request confidential communications
• Request limitations on how your information is used
• Receive an accounting of disclosures of your health information
• File a complaint if you believe your privacy rights were violated

Uses of Health Information

Your protected health information may be used for:

• Treatment
• Payment
• Healthcare operations
• Public health and safety activities
• Legal or regulatory compliance

Our Responsibilities

We are required to:

• Maintain the privacy and security of your protected health information
• Provide notice if a breach occurs
• Follow the privacy practices described in this notice

4. Telemedicine Guidelines

Emergency Situations

If you believe you are experiencing a medical emergency, immediately call 911 or your local emergency services.

Platform Role

The platform facilitates communication between patients and healthcare providers. The company does not control medical decisions made by physicians using the platform.

Patient Responsibilities

For safe and effective telemedicine care, users must:

• Provide accurate medical information
• Follow physician recommendations
• Review consultation notes
• Keep medical history up to date

Security and Confidentiality

Users should:

• Protect login credentials
• Conduct telemedicine visits in private locations
• Ensure their device and internet connection are secure

5. Telemedicine Informed Consent

By using telemedicine services through Our Live Doc, you acknowledge and consent to the following:

• Telemedicine involves remote healthcare services using audio, video, and electronic communications.
• Some conditions may require an in-person medical evaluation.
• Confidentiality protections apply to telemedicine services as they do to traditional medical services.
• Medical information may be shared with healthcare providers for treatment, payment, or healthcare operations.
• The healthcare professional will determine whether your condition is appropriate for telemedicine evaluation.
• Diagnosis, treatment, or prescriptions cannot be guaranteed. By proceeding with telemedicine services, you confirm that you have read and understand this consent.

6. Telemedicine Exclusionary Criteria

Certain conditions may not be appropriate for telemedicine and may require immediate in-person care. Examples include:

Age or Medical Conditions

Telemedicine may not be appropriate for:

• Children under age 3
• Certain elderly patients with complex medical conditions
• Patients undergoing chemotherapy or dialysis
• Pregnancy-related emergencies

Emergency Symptoms

Seek immediate emergency care if experiencing:

• Severe chest pain
• Difficulty breathing
• Sudden confusion or dizziness
• Severe abdominal pain
• Uncontrolled bleeding
• Signs of stroke or severe allergic reaction

Prescription Limitations

Healthcare providers on the platform may not prescribe controlled substances, including:

• Narcotics
• Certain sleep medications
• Benzodiazepines
• Weight-loss medications
• Psychiatric medications Healthcare providers retain discretion to determine whether telemedicine is appropriate in each case.

7. Contact Information

For questions regarding these disclosures or services:

Our Live Doc

Customer Support: [Insert Phone] Email: [Insert Support Email] Address: [Insert Business Address]